Terms of service

TERMS OF SERVICE

Last updated: 7 October 2026

1. About us
This website, driftactive.com.au, is operated by Luke Hall, a sole trader trading as DRIFT ACTIVE, based in New South Wales, Australia ("DRIFT ACTIVE", "we", "us" or "our"). You can contact us at hello@driftactive.com.au.

2. Agreeing to these terms
By accessing our website or placing an order, you agree to these Terms of Service, together with our Shipping Policy, Refund and Returns Policy and Privacy Policy, which form part of these terms. If you do not agree, please do not use our website or place an order.

3. Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

4. Eligibility
You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. By placing an order, you confirm that the information you provide is true, accurate and complete.

5. Products and descriptions
We take care to describe and photograph our products accurately. However:

  • Colours may appear slightly different depending on your screen, lighting and device settings.
  • Minor variations in knit, stitching, colour and finish can occur between production batches and do not make a product faulty.
  • Sizing information is a guide only. Please check our Size and Fit Guide before ordering.
  • Fibre content and care instructions are listed on each product page and packaging. Please follow the care instructions to keep your socks performing at their best.
  • Our products are everyday apparel. They are not medical devices and are not intended to diagnose, treat or prevent any condition.

6. Grip socks
Our Pilates Grip Socks are designed to improve grip on clean, dry studio surfaces such as Pilates reformers, mats and studio floors. Grip performance can be reduced on wet, dusty, polished or uneven surfaces. Please take care when walking in them, particularly on stairs, tiles and timber floors.

7. Prices
All prices are in Australian dollars (AUD). Shipping costs are shown at checkout before you pay. We may change our prices at any time, but changes will not affect orders already confirmed. If a product is listed at an obviously incorrect price because of a genuine error, we may cancel the order and give you a full refund, even after it has been confirmed.

8. Discount codes and promotions
Discount codes and promotions are subject to the conditions stated when they are offered. Unless stated otherwise, only one code can be used per order, codes cannot be exchanged for cash, and they cannot be applied to orders already placed. We may withdraw or end a promotion at any time, but this will not affect orders already confirmed.

9. Orders
When you place an order, you are making an offer to buy. A contract is formed when we send you an order confirmation email. We may refuse or cancel an order before dispatch, for example where:

  • the product is out of stock or no longer available;
  • there is an error in the price or product information;
  • we suspect fraudulent or unauthorised activity; or
  • the order appears to be for resale or exceeds reasonable quantity limits.
    If we cancel your order, we will let you know and refund any payment in full.

10. Changing or cancelling your order
If you need to change or cancel an order, email us as soon as possible. We will do our best to help, but once an order has been packed or dispatched we may not be able to change it. In that case our Refund and Returns Policy applies.

11. Payment
Payment is taken at checkout using the methods shown. Payments are processed securely by our payment providers, and we never see or store your full card details. Your order will not be processed until payment has been received in full.

12. Shipping and delivery
We currently ship within Australia only. Orders are dispatched from Ballina, NSW within 1 to 2 business days. Shipping costs and delivery estimates are set out in our Shipping Policy. Delivery times are estimates provided by Australia Post and are not guaranteed, particularly during peak periods or events outside our control.

  • Address: You are responsible for entering a correct and complete shipping address. If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we can resend it, but a redelivery fee may apply.
  • Authority to leave: If you allow Australia Post to leave your parcel without a signature, the parcel is considered delivered once it is left at your address.
  • Lost or delayed parcels: If your parcel appears lost or significantly delayed, contact us and we will lodge an enquiry with Australia Post on your behalf and work with you on a solution.
  • Ownership and risk: Ownership of the products passes to you once we receive full payment. Risk of loss or damage passes to you on delivery.

13. Returns, refunds and exchanges
Returns and refunds are handled under our Refund and Returns Policy. In summary:

  • Faulty, damaged or incorrect items: Contact us within a reasonable time of delivery with your order number and a photo. We will offer a replacement or refund, including return shipping costs.
  • Change of mind: We accept change of mind returns within 30 days of delivery, provided items are unworn, unwashed and in their original packaging with sleeves intact. For hygiene reasons, we cannot accept change of mind returns on socks that have been worn, washed or removed from their packaging. Change of mind return postage is at your cost, and original shipping costs are not refunded.
  • Not faulty: Normal wear and tear, damage caused by misuse, accidents, or not following care instructions, and minor variations described in section 5 are not considered faults.
  • Refunds are made to your original payment method within 5 business days of us receiving and inspecting your return.

14. Customer accounts
If you create an account, you are responsible for keeping your login details secure and for all activity on your account. Let us know straight away if you believe your account has been used without your permission. We may suspend or close accounts that are used in breach of these terms.

15. Reviews, comments and content you share
If you submit a review, comment, photo or other content to us or tag us on social media, you confirm it is your own, is honest, and does not breach anyone else's rights or any law. You give us a free, non exclusive licence to use, reproduce and share that content (with credit where practical) on our website, social media and marketing. We may decline to publish or may remove any content at our discretion, but we will never edit a review in a way that changes its meaning.

16. Intellectual property
All content on this website, including the DRIFT ACTIVE name, chevron logo, product designs, photographs, videos, graphics and text, is owned by or licensed to DRIFT ACTIVE and is protected by Australian and international intellectual property laws. You may not copy, reproduce, modify, distribute or use any of it for commercial purposes without our prior written permission.

17. Acceptable use of our website
You must not:

  • use our website for any unlawful or fraudulent purpose;
  • place false, fraudulent or speculative orders;
  • attempt to interfere with, damage or gain unauthorised access to our website or systems;
  • use automated tools to scrape or collect data from our website; or
  • impersonate any person or misrepresent your connection with any person.

18. Website availability and third party links
We aim to keep our website available and accurate, but we do not guarantee it will always be available, uninterrupted or free from errors. Our website may contain links to third party websites, such as social media platforms. We are not responsible for the content, policies or practices of those websites.

19. Limitation of liability
Subject to section 3 and to the extent permitted by law:

  • we are not liable for any loss or damage that was not reasonably foreseeable, or that is caused by your misuse of our products, failure to follow care instructions, or events outside our reasonable control; and
  • we are not liable for any loss of profit, revenue, business or opportunity.
    Nothing in this section limits any liability that cannot be limited under the Australian Consumer Law.

20. Events outside our control
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including natural disasters, floods, extreme weather, pandemics, supplier or manufacturing delays, postal or courier disruptions, power or internet outages, or government action. If this happens, we will let you know as soon as possible and, where we cannot fulfil your order, give you a full refund.

21. Privacy
We handle your personal information in line with our Privacy Policy.

22. Resolving issues
If you have a problem with your order or our products, please email us first at hello@driftactive.com.au. Most issues can be sorted out quickly. This does not affect your right to contact NSW Fair Trading or any other consumer protection agency.

23. Changes to these terms
We may update these terms from time to time. The version published on our website when you place your order is the version that applies to that order.

24. Severability
If any part of these terms is found to be invalid or unenforceable, that part will be removed and the rest of the terms will continue to apply.

25. Governing law
These terms are governed by the laws of New South Wales, Australia. You and we submit to the non exclusive jurisdiction of the courts of New South Wales.

26. Contact us
DRIFT ACTIVE
Email: hello@driftactive.com.au