FAQ
Frequently Asked Questions
Products & Sizing
What sizes do your socks come in?
Our Charcoal Performance, Bamboo Performance and Essential socks come in one unisex size, S/M, which fits AU men's 6 to 10 and women's 7 to 11. Our Pilates Grip Sock is a women's one size that fits most. See our Size & Fit Guide for more detail.
What are your socks made from?
It depends on the range. Our Charcoal Performance sock has a cotton blend body with bamboo charcoal yarn at the heel, toe and footbed. Our Bamboo Performance sock uses a soft bamboo viscose blend, and our Essential range uses a premium cotton blend. Full fibre details are listed on each product page.
What's the difference between your socks?
Essential is our everyday cotton sock: soft, breathable and reliable. Bamboo Performance steps up to silky bamboo viscose for all day comfort. Charcoal Performance is our top tier, with bamboo charcoal in the heel, toe and footbed (the zones that work hardest), plus a raised Achilles heel tab and arch support band. Our Pilates Grip Sock has a full silicone grip sole for studio work.
How should I care for my DRIFT socks?
Machine wash cold with like colours, and air dry where possible to keep the fibres and elastic performing at their best. Avoid fabric softener, as it coats the fibres and can reduce breathability.
Orders & Shipping
Where do you ship?
We currently ship Australia wide.
How much does shipping cost?
Standard shipping is a $9.99 flat rate Australia wide. Express shipping is a $15 flat rate.
How long will my order take?
Orders are dispatched from Ballina, NSW within 1 to 2 business days. Standard delivery usually takes 2 to 8 business days depending on where you are, and Express is faster. See our Shipping Policy for estimates by state.
Will I get tracking?
Yes. You'll receive a confirmation email with tracking as soon as your order ships.
Returns & Exchanges
What's your returns policy?
We want you to love your socks. If something isn't right, contact us within 30 days and we'll sort out a return or exchange. For hygiene reasons, socks must be unworn and in their original packaging.
How do I start a return or exchange?
Just email us at hello@driftactive.com.au with your order number and we'll guide you through it.
About DRIFT ACTIVE
Where are you based?
We're a proudly Australian brand, designed in the Northern Rivers of New South Wales.
How can I get in touch?
Head to our Contact page or email us at hello@driftactive.com.au. We're a small team and we read every message.