Refund policy

RETURN AND REFUND POLICY

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items
If your socks arrive faulty or damaged, or you receive the wrong item, we will make it right with a replacement or full refund, your choice, including return shipping costs. Email hello@driftactive.com.au within a reasonable time of receiving your order with your order number and a photo of the issue.

Change of mind
We accept change of mind returns within 30 days of delivery, provided items are:

  • unworn and unwashed; and
  • in their original packaging with sleeves intact.
    For hygiene reasons, we cannot accept change of mind returns on socks that have been worn, washed or removed from their packaging. Change of mind return postage is at your cost, and original shipping costs are not refunded.

What is not a fault
Normal wear and tear, damage caused by misuse or accidents, not following care instructions, and minor variations in colour or knit between production batches are not considered faults.

Exchanges
Need a different colour? Email us before sending anything back and we will sort out the easiest option for you.

How to start a return

  1. Email hello@driftactive.com.au with your order number and reason for return.
  2. We will reply with return instructions and the return address.
  3. Post the item back. We recommend tracked postage, as we cannot refund items that do not reach us.
  4. Once received and inspected, your refund or replacement is processed within 5 business days. Refunds go to your original payment method.